For redemptions at your counter:
- Scan the barcode or type the code into Gift Cards Pro → Check Voucher Balance and click Check Balance. You see value, remaining balance, expiry and payment status.
- Deduct the amount spent (partial redemption) or click Mark as used in Purchase History when the whole value is used.

Staff without full admin rights can use a page with [wpgv_partial_redeem] instead of the WordPress admin.